The incumbent is responsible for managing and supporting routine and complex processes within the Enrollment domain, including student enrollment, graduation audit, student advisement, and maintenance of student academic records. The position holder provides guidance and resolution to student and stakeholder queries by interpreting and explaining university policies, procedures, and academic regulations. The incumbent also assists in coordinating, analyzing, testing, and configuring business requirements in PeopleSoft Campus Solutions to support effective and efficient delivery of Enrollment services. Work is performed under the general supervision of the University Registrar.

• Collect, process, and perform statistical analysis of large datasets to support operational and decision-making requirements.
• Configure, enhance, verify, and update Zambeel, PeopleSoft, and Campus Solutions systems.
• Verify students’ graduation requirements and ensure compliance with applicable university policies and academic regulations.
• Manage and complete tasks related to various aspects of the student lifecycle and maintain accurate student records.
• Provide timely and professional customer service, particularly during critical and high-volume periods within the department.
• Manage departmental archives and ensure the timely upload and maintenance of relevant documents in electronic records systems.
• Index, organise, and maintain physical archives to ensure efficient record retrieval and proper documentation.
• Liaise with administrative and academic departments regarding enrolment, grading, student advisement, degree completion requirements, and related issues.
• Ensure accurate and timely data entry and conduct periodic system audits to identify, verify, and correct data discrepancies.
• Collaborate with team members to provide cross-functional support to academic departments across LUMS and within the Office of the Registrar.
• Assist with walk-in customer service and address student and stakeholder queries in a timely and professional manner.

• Practical Skills in Microsoft Office (Word/PowerPoint/Excel)
• Should have excellent written and verbal English communication skills
• Worked on ERP or an information system
• Knowledge of Oracle PeopleSoft Campus Solutions
• Knowledge of Oracle PeopleSoft Student Records

• Strong organisational skills
• Prioritisation skills
• Ability to work with minimal supervision
• Analytical skills
• Problem-solving skills
• Ability to maintain confidentiality
• Team player
• Interpersonal skills

Bachelor’s (Hons) degree in an analytical or relevant discipline, such as Computer Science, Mathematics, Management, or Business Administration, from an HEC-recognized university.

Minimum 3 years of relevant work experience in an academic or corporate environment, preferably in student administration, enrollment, academic records, or ERP/information systems.

What We Offer:

A Learning Ecosystem

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Benefits

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

Campus Perks

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.