The Operations Associate is responsible for supporting the day-to-day operational and logistical activities of the Centre for Continuing Education Studies (CES). The role ensures the smooth delivery of evening, weekend, and special programmes by coordinating administrative processes, class operations, instructor support, vendor management, and stakeholder communication.

• Support the day-to-day operational and administrative activities of CES.
• Monitor on-campus and online CES classes during evenings and weekends, with flexibility in work schedules as required.
• Maintain and update operational databases and programme records to ensure accurate and timely information.
• Respond to participant enquiries via phone and email and coordinate with instructors to support the smooth delivery of CES programmes.
• Coordinate with vendors, Procurement, IT, and other internal departments to support printing, events, inventory management, classroom requirements, Summer School, Winter School, and other operational needs.
• Coordinate with the Finance Department to facilitate instructor and vendor payments, revenue reconciliation, refund processing, and the resolution of payment-related discrepancies.
• Manage instructor contracts, including contract preparation, amendments, renewals, and related communications.
• Coordinate with internal and external stakeholders to ensure the smooth execution of CES programmes and activities.
• Assist in planning and coordinating CES events, workshops, and other Centre initiatives.
• Perform any other duties assigned by the Line Manager or HOD in support of departmental objectives.

This is not an exhaustive list of responsibilities. Additional duties may be assigned by the Line Manager or HOD as required to support the effective functioning of the Centre

• Advanced proficiency in Microsoft Excel
• Proficiency in Microsoft Word and PowerPoint
• Strong administrative and operational coordination skills
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong problem-solving and stakeholder management skills

• Professional, courteous, and customer-focused
• Confident with a positive attitude
• Proactive and self-motivated
• Collaborative team player
• Strong sense of accountability and commitment to deadlines
• Adaptable and willing to work flexible hours, including evenings and weekends, as required
• Demonstrates integrity and sound judgment
• Effective problem-solving skills

• Bachelor's (Honours) degree in Business Administration, Operations Management, Management, or a related discipline from a renowned foreign or HEC-recognized university.

• Up to 0-2 years of relevant experience in Operations, Programme Administration, Event coordination, Customer Service, or a similar administrative role

What We Offer:

A Learning Ecosystem

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Benefits

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

Campus Perks

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.