The Financial Aid Associate supports the effective implementation and administration of the university’s financial aid program. The role involves assisting in the processing, verification, and communication of student financial aid cases, ensuring timely, accurate, and equitable handling of all related matters. The position requires a strong focus on customer service, communication, and record management, contributing to the university’s mission of facilitating access to quality education.

• Serve as a point of contact for students and parents, providing accurate information and guidance on financial aid policies, procedures, and documentation requirements.
• Respond to student queries via email, phone, and in-person meetings in a timely and professional manner.
• Review and verify financial aid applications and supporting documents for accuracy and completeness.
• Assist in preparing student files for review by the Financial Aid Committee
• Support the processing of new and returning financial aid cases, including data entry, system updates, and documentation tracking.
• Conduct preliminary assessments to identify missing information or discrepancies in financial aid applications.
• Coordinate with other university offices, including Admissions, Finance, and Registrar’s Office, for information sharing and case resolution.
• Assist in monitoring financial aid recipients’ academic progress and update records accordingly.
• Maintain accurate and confidential records of all financial aid cases, ensuring data integrity and compliance with institutional policies.
• Provide administrative and logistical support for financial aid meetings, interviews, and related events.
• Participate in outreach activities and awareness sessions related to financial aid.
• Complete any other duties as assigned by the supervisor.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database management.
• Strong verbal and written communication skills (in both Urdu & English).
• Understanding of financial aid principles, documentation requirements, and verification procedures.
• Strong analytical and quantitative skills with attention to accuracy.
• Ability to manage sensitive information with discretion.
• Effective time management and organisational skills.
• Customer service orientation and professional interpersonal conduct.
• Team collaboration and coordination abilities.

• Willingness to deliver high-quality work within specified deadlines.
• Integrity and professionalism in handling confidential information.
• Accountability and reliability in meeting deadlines and quality standards.
• Cooperative and team-oriented mindset.
• Commitment to continuous improvement and learning.
• Positive attitude and respectful communication style.
• Strong sense of responsibility toward student support and service delivery.

Flexibility to work late evenings and weekends during peak operational periods, as needed.

• At least a Bachelor (Hons) degree from an HEC-recognised institute. 

• Fresh – 2 years of related experience.

What We Offer:

A Learning Ecosystem

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Benefits

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

Campus Perks

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.