The Student Financial Analyst is responsible for providing functional leadership and oversight of all students' financial operations, ensuring the accuracy, integrity, compliance, and efficient delivery of student billing, receivables, refunds, stipends, waivers, and related financial processes. The role serves as the University's subject matter expert for student financial systems and processes, overseeing system integrations, financial controls, policy implementation, and process improvements. As the primary escalation point for complex financial, operational, and system-related matters, the Lead works closely with internal and external stakeholders to ensure exceptional service delivery, financial stewardship, and a seamless student experience while supporting the University's strategic and operational objectives.

1. Team Leadership & Quality Assurance

• Supervise, mentor, and manage the Student Financials Associates and Specialists staff, setting performance goals, managing workloads, and ensuring adherence to internal controls.
•        Oversee and enforce the strict application of fee policies and actively drive the receivables management strategy across the team to achieve a "minimal receivables" target for all outstanding dues.
•       Conduct final review and sign-off on complex financial processes, including batch voucher generations, end-of-term clearance settlements, and significant student refunds and adjustments.
•       Serving as the senior point-of-contact for Hostel, Financial Aid and donor tagging; collaborating with the OOA, Residence and OFA teams to ensure student-wise calculation and application of tagging are accurate, reconciled, and aligned with hostel’s, OFA’s or grant’s criteria.

2. Refunds, Stipends and Waiver Management

•       Leading and overseeing all stipend processing activities (e.g., NOP, PhD, HEC, SEEF, PEEF, BEEF and ADB), ensuring accurate and timely disbursement, and compliance with donor/grant requirements, including its reconciliation.
•        Reviewing all types of Student Refunds and forwarding them to the Treasury section for its timely payment through IBFT/IFT. · Ensuring accurate and timely disbursement of funds for the refund cases, and compliance with in-place Fee Refund policies.
•        Guiding team members for processing fee refunds for exceptional cases.

3. System Integrity & Technical Oversight

•        Act as the Subject Matter Expert and primary interface with IST for all Zambeel, SAP, Admission System, and Bank Gateway functionalities related to Student Financials.
•       Directing the accurate configuration of all fee structures (rates, waivers, taxes, item types) for new terms and new admission batches, ensuring consistency between the Admissions system and Zambeel.
•       Leading the continuous monitoring and reconciliation of the Zambeel-SAP integration, taking ownership of identifying, investigating, and resolving complex data migration anomalies, posting errors, and knocking-off issues.
•        Overseeing budget availability is verified in all relevant heads before any financial data is migrated from Zambeel to SAP.
•        Overseeing functional testing in Zambeel and providing an overview of Bank Gateway-related attributes to ensure smooth fee collection.
•       Managing the creation of new item types in Zambeel and their proper mapping to respective GL accounts in SAP for new grants, donors, and stipends, coordinating closely with IST.

4. Complex Processing & Audit Coordination

•       Managing and resolving highly complex student account issues, including those related to mid-year donor changes, policy exceptions for withdrawals, and intricate data discrepancies requiring cross-departmental resolution.
•       Lead the coordination for all internal and external audits, ensuring the team provides timely, accurate, and comprehensive data, reports, and documentation, maintaining strict university policies and confidentiality.
•       Directing the accurate and policy-compliant execution of block hold activities and providing supervisory review of the final student clearance process.

5. Stakeholder Communication & Reporting

•       Serving as the senior point of contact for escalating inquiries from students, parents, and administrative departments regarding financial policy and account discrepancies.
•       Supervising the Finance Helpdesk (600+ monthly emails) operates at an expert level, providing clear, consistent, empathetic, and policy-compliant responses, particularly for complex instalment/extension requests.
•      Preparing and presenting high-level financial reports and analysis for the senior management.
• Providing accurate Revenue, Waivers, Student Numbers related financial information to relevant stakeholders as and when required.

•       Expert knowledge of student account management, billing cycles, AR/AP principles, and grant accounting within a higher education setting.
•       Advanced proficiency and proven hands-on experience in ERP systems (SAP and Oracle/PeopleSoft), particularly in configuration, reconciliation, and integration management.
•        Superior analytical and problem-solving skills to diagnose and resolve complex financial system and account discrepancies (e.g., reconciliation issues, & data anomalies).
•        Strong verbal and written communication and presentation skills, capable of conveying complex financial information to diverse internal and external stakeholders.
•        Proven ability to lead, mentor, and manage a small-to-medium team in a high-pressure, deadline-driven environment.

•      Exceptional Team Leadership
•      Integrity
•      Accountability
•      Commitment
•      Resilience Under Pressure
•      Advanced Problem-Solving

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, Commerce, or a related discipline from an HEC-recognised institution. 
• Professional qualification or part qualification, such as ACCA, ICMA, CA, CPA, or equivalent, will be preferred. 

• At least 5 years of progressive and relevant experience in student financial services, accounts receivable, or a comparable area, including significant experience in supervisory or senior capacity overseeing systems, process integration, complex operational workflows, and student/customer service functions.
• Experience working in a higher education institution or similarly complex service-oriented environment.
• For CA - Completion of articles
• FOR ACCA - Minimum 4 years of experience

What We Offer:

A Learning Ecosystem

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Benefits

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

Campus Perks

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.